Lessons in Feedback 4a: Pleasing the Parents

#28daysofwriting Day 3

In my previous post on this subject, I suggested that there’s only one thing teachers need to do in the independent sector and that’s please the parents.

So the big question is how. What do parents who pay actual money for the children to go to school want? I think they want opportunities for the children. Opportunities to excel at sport and music. Opportunities to broaden their life experience. Opportunities to excel academically.

I’ve discovered in my short time in the independent sector that parents love getting feedback about their children. A quick chat turns into a mini-parents’ consultation. An email turns into an essay about their child. I was warned when I started that you have to be prepared to say no, otherwise the demands become ever-increasing and unmanageable.

I wanted to do something proactive. Something that would enable to efficiently keep the parents in touch with what is going on in the classroom. I’d heard of Class Dojo, but never used it at my previous schools. It sounded like the right sort of thing. A web-based platform that also works on Android and iOs devices that can connect with parents. It sounded like I should set it up.

On my first day in class, at 7:30am I still hadn’t done anything about Class Dojo. I logged onto my computer, set up an account and by the time the pupils were coming in an hour later I had setup all their names and my behaviour system. It was fantastic.

By the second week I had all the parents connected. They were watching videos (I use Magisto for this, as I posted previously), seeing photos of their children’s work and communicating with me about lost items and organisational details. I swiftly found that by being proactive about feedback to the parents, I kept the impromptu parents consultation to a minimum and dealt with small matters before they big issues.

Were the parents happy? Yes. And what’s more, because they were in touch with what was going on in the classroom, they could be part of the feedback loop with their own children, an extra voice helping the children refocus on their learning and make better progress. Awesome.

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